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New sign-in and extended two-factor authentication in Symfio

We are introducing a new way of signing in that meets modern security standards. You already know two-factor authentication (2FA) in the app in the form of SMS codes. The new update brings more security options, more flexible settings and a completely new section for managing your account.

Here is an overview of what to expect and how to proceed with the switch.

Symfio App - login

New verification methods alongside SMS

In addition to verification by phone (SMS), which remains fully available, two new methods have been added:

  • Authenticator App: Generate codes in apps such as Google or Microsoft Authenticator.
  • Email verification: A one-time code arrives straight in your inbox.

First sign-in guide

When you first reach the updated sign-in page, you can switch the language in the top right corner. You’ll see two ways to sign in.

For your first sign-in, you must always choose “Sign in as usual”.

Right after that, a window opens offering to set up the new sign-in. Once you click it, the system guides you through changing your password and choosing your preferred 2FA method.

You can finish the setup by the end of July

Symfio App 2FA - vylepšit přihlášení

If you are in a hurry, you can close the setup with the cross and finish it later. In the app interface, you can then click the button “Improve sign-in” in the top right corner at any time. The switch to the new system must be completed by the end of July at the latest.

A new Account section under your control

The update includes a new Account section. You’ll find everything related to your security and profile here. You can change your name, reset your password or change your two-factor authentication method.

If you decide to change your 2FA method and click “Reset 2FA”, the app signs you out. When you sign in again, simply choose “Continue with the new sign-in”, enter your email and password and choose a new verification method.

For more detailed instructions and settings, see our help pages.

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