Support now only via support@symfio.app

At Symfio we have brought all support activities together under a single address. Send technical questions, bug reports and requests for help with settings to support@symfio.app – we usually reply within hours, during business hours Mon–Fri 9:00–17:00. Send everything else to info@symfio.app.

Why one address

Scattered communication through the personal emails of individual team members stops working as the customer base grows. Some questions get lost. Others wait unnecessarily long because the colleague you wrote to is in a meeting, with a customer or on holiday.

One address, one team behind it. In practice that means:

• Every request is immediately seen by more people. None gets stuck.
• The communication history is in one place. You don’t have to explain the context again.
• Responsibility for the response is clear. The support team, not a specific colleague you can’t reach at the moment.

How it works

Write to support@symfio.app – from a simple question to a bug report or help with settings. Every request:

• immediately creates a ticket in our support system
• is assigned a responsible team member
• you usually get a reply within hours during business hours Mon–Fri 9:00–17:00

More complex requests (complex settings, data migrations, report changes) naturally need time to solve. But the first response comes quickly – and you’ll know what is happening and when to expect the result.

What goes where

To keep things fast and clear, we have split communication into two clear channels:

• support@symfio.app – technical support, questions about functionality, bug reports, help with settings. Here we guarantee the response time.
• info@symfio.app – everything else: improvement suggestions, sales questions, licence extensions, new modules, general ideas for product development.

Personal contacts in your Symfio team (account manager, sales representative, onboarding partner) continue to work as usual. For speed, traceability and the certainty that a request won’t get stuck, however, we prefer the official addresses.

Please switch

If you have been contacting support through the personal email of anyone on the team, please switch to support@symfio.app (or info@symfio.app depending on the nature of the request). You’ll get a faster response and we’ll keep the quality of service as we grow.