| Situation | Cause and solution |
|---|---|
| A row I need is missing | The combination has no movement in history. Add it with Add row. |
| An item is missing in Add row | The value does not exist in the code list. Add it in the company’s Categorization. |
| Actuals in the plan differ from the statement | Check the account mapping (accounts without PL Type are ignored) and the selected closed period. |
| The plan shifted after pasting from Excel | Pasting across the year end. Paste year by year (Entering the plan). |
| I cannot type into a total row | Totals are calculated. Type into the child rows. |
| A colleague sees a different closed period | The closed period is a personal browser setting. |
| The plan is not in the Income statement | Add the plan and scenario under value settings › Plan and wait for data processing. |
| I left without saving | Unsaved changes are lost. Click Save plan before leaving. |